Privacy policy

Privacy Policy

Last updated: November 1, 2026

OTTAVÉRA ("we", "us", "our") operates this store and website. This Privacy Policy describes how we collect, use and disclose your personal information when you visit our website, make a purchase or otherwise communicate with us.

1. Information we collect

  • Contact and order details: name, shipping and billing address, email, phone number, order history.
  • Payment information: processed securely by our payment providers. We do not store full card numbers.
  • Size and fit details: if you contact us for sizing help, the measurements and preferences you share. Our on-site Fit Finder runs in your browser; the height, weight and fit preference you enter are not sent to us or stored.
  • Device and usage data: IP address, browser type, pages viewed and interactions, collected through cookies and similar technologies.
  • Customer support: information you share when you contact us.

2. How we use your information

  • To process, ship and track your orders, and to handle size exchanges.
  • To provide customer support, returns, exchanges and manufacturing-defect claims.
  • To prevent fraud and keep our store secure.
  • To send marketing emails or messages, only where you have consented; you can unsubscribe at any time.
  • To improve our website, products and advertising, including measuring ad performance.
  • To comply with legal obligations.

3. Legal bases (EEA/UK)

We process personal data to perform our contract with you, to comply with legal obligations, based on our legitimate interests (such as fraud prevention and improving our services), and with your consent where required (such as marketing and non-essential cookies).

4. Sharing your information

We share personal information only as needed with: Shopify (our e-commerce platform), payment processors, suppliers and fulfilment partners (only the details needed to prepare and ship your order), shipping carriers, IT and customer-service providers, and advertising and analytics partners (such as Meta and Google) subject to your cookie choices. We may also disclose information when required by law. We do not sell your personal information.

5. Cookies

We use cookies to run the store, remember your cart, and, with your consent where required, for analytics and advertising. You can manage cookies through our cookie banner and your browser settings.

6. International transfers

Your information may be transferred to and processed in countries other than your own. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

7. Data retention

We keep order information for as long as needed for accounting, tax and legal purposes, and customer-support messages for up to 24 months.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete or port your personal data, to object to or restrict processing, to withdraw consent, and to opt out of targeted advertising. California residents have rights under the CCPA/CPRA, including the right to know and delete and the right not to be discriminated against for exercising these rights. To exercise any right, email ottaverastore@gmail.com. You may also lodge a complaint with your local data protection authority.

9. Children

Our store is not intended for children, and we do not knowingly collect personal information from children under 16.

10. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is completely secure.

11. Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "last updated" date.

12. Contact

OTTAVÉRA, Spyrou Kyprianou Avenue 14, 3070 Lemesos, Cyprus · ottaverastore@gmail.com