Shipping policy

Shipping Policy

Last updated: November 1, 2026

1. Shipping options

We ship worldwide. Choose your option at checkout:

  • Free Worldwide Shipping: free on every order, tracked and insured. Estimated delivery: 7–15 business days after dispatch.
  • Priority Express Shipping: $14.95, express courier, tracked and insured. Estimated delivery: 4–7 business days after dispatch.
  • Free Priority Express Shipping: automatically available on orders of $150 or more.

2. Processing time

Every order is prepared, inspected and packed within 1–3 business days. Jackets travel folded in a protective garment bag; footwear travels in its original shoebox placed inside an outer shipping box, so the box reaches you in perfect condition. Orders are not processed or shipped on weekends or public holidays.

3. Delivery time

Delivery times are counted from dispatch and are estimates, not guarantees, as they depend on carriers and customs. Remote areas may require a few additional days. If an express order does not arrive within the estimated window because of a delay on our side, contact us and we will refund the express shipping fee.

4. Order tracking

As soon as your order ships, you will receive an email with your tracking number and link. Tracking information may take 24–72 hours to update. You can also follow your order on our Track your order page.

5. Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges, when applicable, are not included in the order price and are the responsibility of the recipient. Please check with your local customs office for details. If a parcel is refused because these charges were not paid, it will be returned to us; once we receive it, we will refund the price of the products, minus the return shipping cost charged to us by the carrier.

6. Shipping address

Please make sure your shipping address is complete and correct. If you notice an error, contact us within 12 hours of placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout.

7. Lost, delayed or damaged parcels

If your tracking has not updated for more than 10 business days, or your parcel arrives damaged, email us at ottaverastore@gmail.com. Because every order is insured, we will open a claim with the carrier and send a replacement or a full refund for confirmed lost parcels.

8. Contact

For any shipping question, email ottaverastore@gmail.com. We answer every message within 24–48 business hours.