Warranty & Care

2-year warranty

Every OTTAVÉRA watch is covered for 2 years from delivery against manufacturing defects under normal use. This warranty is in addition to, and does not limit, your statutory rights.

What is covered

• Movement defects that affect timekeeping
• Defects in materials or assembly of the case, dial and hands
• Faulty buckles or keepers

What is not covered

• Normal wear, scratches and strap ageing
• Accidental damage, impacts or misuse
• Water damage
• Repairs or openings by third parties

How to make a claim

Email ottaverastore@gmail.com with your order number, a short description and photos or a video. We reply within 24–48 business hours and arrange a repair or replacement.

Caring for your watch

• Setting the time: pull the crown out gently, set the hands, then push the crown fully back in.
• Water: keep it away from showers, saunas and swimming.
• Magnetism: keep it away from speakers, phones and magnetic closures.
• Cleaning: wipe the case and strap with a soft, dry microfibre cloth.